{"id":26514,"date":"2025-01-15T13:08:47","date_gmt":"2025-01-15T18:08:47","guid":{"rendered":"https:\/\/preprod.laval.vortexdev.com\/311-services-en-ligne\/nous-joindre\/"},"modified":"2026-04-17T11:10:14","modified_gmt":"2026-04-17T15:10:14","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/contact-us\/","title":{"rendered":"Contact the City of Laval"},"content":{"rendered":"<section class=\"sticky-section-group aligndefault\"\n>\n   \n<div class=\"sticky-section-main\"\n>\n   \n\n<p class=\"is-style-intro-text wp-block-paragraph\">Have a question, a comment or a request? Here\u2019s how to contact us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Online&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Via chat:<\/strong> To get quick answers to your questions, chat with our chatbot, available at all times on the bottom right of each website page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Via Mon dossier: <\/strong>To submit or follow up on a permit application, report a problem, or file a complaint, login to Mon dossier.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mondossier.laval.ca\/?_gl=1*1qgoj8i*_gcl_au*MTU4NDExMzExMi4xNzQyMzg5OTI1*_ga*MTA3OTk5MzczMi4xNzE4ODI0NTEy*_ga_G6H5B2R1FL*czE3NDgyODg1NjIkbzMwMiRnMSR0MTc0ODI5MDEyNiRqNjAkbDAkaDAkZHI4ZlVONkpmN1R0ZjAySHNTb2J2clo0cnJMeEJSLUpITnc.\" target=\"_blank\" rel=\"noreferrer noopener\">Sign in to Mon Dossier&nbsp;<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">By telephone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at 311 or 450-978-8000 if you are calling from outside Laval:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sunday: closed<\/li>\n\n\n\n<li>Monday to Friday: 7 a.m. to 7 p.m.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Saturday: 8 a.m. to 5 p.m.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"multiservice-counter\">At the multiservice counter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Schedule an appointment before visiting for most services.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Walk\u2011in services<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Only the following requests can be handled at the <a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/contact-us\/#opening\">multiservice counter<\/a> without an appointment during opening hours:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/oaths\/\">Oaths<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/life-certificate\/\">Certificate of life and residence<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/permits-finder\/find-permit\/arrosage\/\">Temporary watering permit<\/a><\/li>\n\n\n\n<li>Taxes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Address<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Multiservice counter<\/strong><br>1333 Boulevard Chomedey<br>Ground floor<br>Laval QC H7V 3Y1<\/p>\n\n\n\n  <div class=\"notification-message notification-message__bg-alert-circle\" \n  >\n   <div class=\"notification-message__inner-container\">\n    <div class=\"notification-message__heading\">\n              <span class=\"notification-message__icon icon icon-alert-circle\"><\/span>\n                    <p class=\"notification-message__title\">Important<\/p>\n          <\/div>\n          <div class=\"notification-message__text\">\n        <p>A new appointment scheduling platform is in the process of being implemented. During the transition period, both the old and the new platforms will remain available. Please view the table below to find out which one to use, depending on your appointment date.<\/p>\n      <\/div>\n      <\/div>\n  <\/div>\n\n\n\n<table class=\"wp-block-advgb-table advgb-table-frontend is-style-stripes\" style=\"table-layout:fixed\"><thead><tr><th style=\"padding-left:16px\"><strong>For an appointment until May 31<\/strong><\/th><th style=\"padding-top:8px;padding-bottom:8px;padding-left:16px\"><strong>For an appointment after May 31<\/strong><\/th><\/tr><\/thead><tbody><tr><td style=\"border-width:1px;border-bottom-color:#CECECE;padding-top:16px;padding-bottom:16px;padding-left:16px\" data-border-color=\"#CECECE\">Continue to use the <a href=\"https:\/\/inscriptions.laval.ca\/CapNet\/login.coba?_gl=1*1m2mhiv*_gcl_au*NTkzODIwNDIwLjE3Njg1NzE5NjA.*_ga*MTcxNDk1MTQyOC4xNzY4NTcxOTYw*_ga_G6H5B2R1FL*czE3Njg1NzE5NjAkbzEkZzEkdDE3Njg1NzUyNzgkajU1JGwwJGgw\" target=\"_blank\" rel=\"noreferrer noopener\">old platform<\/a>.<\/td><td style=\"padding-top:16px;padding-bottom:16px;background-color:#F6F6F6;padding-left:16px;border-bottom-color:#CECECE;border-width:1px\" data-border-color=\"#CECECE\">Use the new online reservation platform below, available only in French.<\/td><\/tr><\/tbody><\/table>\n\n\n\n\n<div id=\"rendez-vous\" class=\"iframe-wrapper\">\n<iframe src=\"https:\/\/book.timify.com\/?accountId=6931c41596b97167e662481a&#038;hideCloseButton=true&#038;fullscreen=1&#038;enterpriseId=677feb87ddcf45fbd7d6de5c&#038;fullscreen=1\" title=\"R\u00e9servation en ligne\" width=\"100%\"><\/iframe>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"opening\">Opening hours and services offered at the multiservice counter<\/h3>\n\n\n\n<div class=\"wp-block-vortex-blocks-accordions-group block-accordions-group accordion-container\">\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"relations-with-citizens\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">Relations with citizens<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p class=\"wp-block-paragraph\">Please <a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/contact-us\/#multiservice-counter\">schedule an appointment<\/a> before going there in person.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours<\/strong>&nbsp;<br>Sunday: closed<br>Monday to Friday: 8:15 a.m. to 7 p.m.&nbsp;<br>Saturday: 9&nbsp;a.m. to 4&nbsp;p.m.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\">Closed on public holidays<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Services offered<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assistance in completing a <a href=\"https:\/\/www.laval.ca\/en\/taxes-property-evaluation\/property-assessment\/role-evaluation-fonciere\/\" target=\"_blank\" rel=\"noopener\">property assessment review request form<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/oaths\/\">Oaths\u202f:<\/a> solemn affirmation (affidavit), certificate of life and residence, form PPTC 132 \u2013 Declaration in lieu of guarantor (available at Passport Canada points of service), forms issued by the City of Laval for a partial tax exemption, certificate of accommodation (letter of invitation)&nbsp;<\/li>\n\n\n\n<li>Sale of City of Laval flags&nbsp;&nbsp;<\/li>\n\n\n\n<li>Sale of\u202f<a href=\"https:\/\/preprod.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/deneigeur-prive\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/deneigeur-prive\/\">snow removal permits&nbsp;<\/a>&nbsp;<\/li>\n\n\n\n<li>Sale of <a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/permits-finder\/find-permit\/permis-medaille-animaux\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/permis-medaille-animaux\/\">dog and cat permits&nbsp;<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/permits-finder\/find-permit\/vignette-stationnement\/\">Parking stickers<\/a>. Also available by postal mail.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"strongtaxes-strong\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\"><strong>Taxes<\/strong>&nbsp;<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p class=\"wp-block-paragraph\">Without an appointment<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours<\/strong>&nbsp;<br>Monday to Friday: 8:15 a.m. to 5:15 p.m.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\">Closed on public holidays<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Services offered<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information on \u202f<a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/taxes-property-evaluation\/municipal-taxes\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/en\/taxes-property-evaluation\/municipal-taxes\/\">municipal taxes&nbsp;<\/a>&nbsp;<\/li>\n\n\n\n<li>Payment of municipal taxes&nbsp;<\/li>\n\n\n\n<li>Payment of <a href=\"https:\/\/www.ville.laval.qc.ca\/constats\/\" target=\"_blank\" rel=\"noreferrer noopener\">statements<\/a> of offence before the payment deadline. Also offered\u202f<a href=\"https:\/\/www.ville.laval.qc.ca\/constats\/\" target=\"_blank\" rel=\"noreferrer noopener\">online\u200b<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"strongstrongurban-planning-strong-strong\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\"><strong><strong>Urban planning<\/strong><\/strong><\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p class=\"wp-block-paragraph\">Please <a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/contact-us\/#multiservice-counter\">schedule an appointment<\/a> before going there in person.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours of the information counter<br><\/strong>Monday to Friday: 8:15 a.m. to 5:30 p.m.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/organisation-municipale\/administration-municipale\/services-municipaux\/horaire-services-municipaux-jours-feries\/\">Closed on public holidays<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours of the permit and payment counter<\/strong>&nbsp;<br>Monday to Friday: 8:15 a.m. to noon and 1 p.m. to 5:15 p.m.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\">Closed on public holidays<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Services offered<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conversion of buildings into condominiums&nbsp;<\/li>\n\n\n\n<li>Application for a permit.\u202f<a href=\"https:\/\/www.ville.laval.qc.ca\/apex\/f?p=605:13:161226897714:::::\" data-type=\"link\" data-id=\"https:\/\/www.ville.laval.qc.ca\/apex\/f?p=605:13:161226897714:::::\" target=\"_blank\" rel=\"noreferrer noopener\">Electronic transmission offered<\/a>.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/land-use-planning\/urban-planning-code-discretionary-tools\/minor-exemptions\/\" data-type=\"page\" data-id=\"2739\">Minor exemptions<\/a><\/li>\n\n\n\n<li>Permit to carry out work on sewer and water service connections, and driveways.<\/li>\n\n\n\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/land-use-planning\/urban-planning-code-discretionary-tools\/site-planning-architectural-plan\/\" data-type=\"page\" data-id=\"2819\">Site Planning and Architectural Integration Plan (SPAIP)<\/a><\/li>\n\n\n\n<li>Construction options on a lot&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/permits-finder\/find-permit\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/\">Permits and certificates<\/a>&nbsp;<\/li>\n\n\n\n<li>Information on the availability of the sewer and water supply system in front of a property<\/li>\n\n\n\n<li>Types of environments (zoning)<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Elected officials<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact the <a href=\"https:\/\/preprod.laval.vortexdev.com\/vie-democratique\/hotel-de-ville-personnes-elues\/membres-conseil-municipal\/maire-de-laval\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/vie-democratique\/hotel-de-ville-personnes-elues\/membres-conseil-municipal\/maire-de-laval\/\">mayor<\/a> and <a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/democratic-life\/town-hall-elected-officials\/municipal-council-members\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/en\/democratic-life\/town-hall-elected-officials\/municipal-council-members\/\">city council<\/a> members.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Emergency&nbsp;&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In case of danger, please contact 911.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/police\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/en\/police\/\">Service de police de Laval<\/a>&nbsp;<br><a href=\"https:\/\/preprod.laval.vortexdev.com\/en\/firefighter\/\" data-type=\"link\" data-id=\"https:\/\/preprod.laval.vortexdev.com\/en\/firefighter\/\">Service de s\u00e9curit\u00e9 incendie de Laval<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"sticky-section-sidebar\"\n>\n   <div class=\"sticky-section-sidebar__inner\">\n     \n\n<p class=\"wp-block-paragraph\"><\/p>\n\n   <\/div>\n<\/div>\n\n<\/section>\n<style class=\"advgb-styles-renderer\">\n.iframe-wrapper { position: relative; width: 100%; border: 1px solid #CECECE; overflow: hidden; }\n.iframe-wrapper iframe { width: 100%; height: calc(100dvh - 72px - 40px); min-height: 500px; max-height: 650px; border: 0; }\n@media (min-width: 768px) and (max-width: 1024px) {\n  .iframe-wrapper iframe { height: 750px;}\n}\n<\/style>","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":5429,"menu_order":52,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-26514","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/preprod.laval.vortexdev.com\/en\/author\/mar-longprelaval-ca\/","display_name":"mar.longpre@laval.ca"},"relative_dates":{"created":"Posted 2 years ago","modified":"Updated 5 months ago"},"absolute_dates":{"created":"Posted on January 15, 2025","modified":"Updated on April 17, 2026"},"absolute_dates_time":{"created":"Posted on January 15, 2025 1:08 pm","modified":"Updated on April 17, 2026 11:10 am"},"featured_img_caption":"","featured_img":false,"series_order":"","publishpress_future_action":{"enabled":false,"date":"2026-09-17 08:43:11","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/26514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/comments?post=26514"}],"version-history":[{"count":18,"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/26514\/revisions"}],"predecessor-version":[{"id":100012,"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/26514\/revisions\/100012"}],"up":[{"embeddable":true,"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/5429"}],"wp:attachment":[{"href":"https:\/\/preprod.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/media?parent=26514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}